Q&A
Regarding delivery
How much does shipping cost?
A flat rate of 770 yen (tax included) is charged domestically.
How many days will it take for the product to arrive?
As a general rule, we will deliver your order within 2 to 7 business days after confirming your order.
You can specify the delivery date and time after 3 days. If a delivery date and time is not specified, the item will be delivered on the earliest possible date.
It may take some time for delivery to Hokkaido, Aomori, Kyushu, Okinawa, and some remote islands. Also, during busy shipping periods, bad weather, or bad traffic conditions, we may not be able to deliver your order on time.
In what format will it be delivered?
As a general rule, we send by regular mail size 60. In order to avoid excessive packaging as much as possible, we use shrink wrapping, which secures the product before shipping. It is highly resistant to cold and water, and can be shipped while protecting the product from scratches and dirt.
Who is the shipping company?
The delivery company will be Sagawa Express, regardless of the type of product.
The estimated delivery date has passed, but the product has not arrived. How should I respond?
If you have not received your item even after the scheduled delivery date, there may be the following reasons:
- Delivered in a delivery box or post
- Payment not accepted (e.g. credit card expired, other credit error, etc.)
- It has been delivered to my previous address.
- Delivery delays due to natural disasters
- There was a problem with the delivery and it did not arrive.
After the product has been shipped, we will send an email to your registered email address saying "Shipping of order number #### has been completed."
- If you haven't received the email
This may be because the payment has not been accepted because the item has not been shipped.
If payment is not possible, customer support will contact you separately to inform you that payment was not possible. Please check your mailbox and respond.
- If you have received an email
First, please check the delivery status of your package using the package number provided in the email.
If you are still unable to understand the situation after checking the above, or if you have found the situation but need assistance from customer support, please send us the information below along with your request.
- Customer's name (kanji/furigana)
- order number
Please contact us from the contact page .
I don't know the tracking number for the item I ordered. How can I check?
The tracking number for the item you ordered will be automatically sent to you after the item has been shipped.You will receive an email titled "Shipping of order number #### has been completed." You can check the tracking number from that email.
If you have not received the email, there are the following possibilities.
- Email address is incorrect
- It's in my spam mailbox.
If you have not received the email even after checking, please contact us from the contact page .
I made a mistake in the shipping address. How should I respond?
Responses vary depending on the delivery situation.
If you have already received a delivery completion email, please contact the delivery company using the delivery number and proceed with the procedure. If you search the delivery status using the inquiry number, the current delivery status and the nearest sales office information will be displayed. Please contact us directly by phone. Although you can receive a response by contacting customer support, it is faster to contact the sales office directly.
If you have not received the delivery completion email yet, please contact us from the contact page .
Is it possible to ship overseas?
For overseas deliveries, we can use international courier service (DHL), which allows you to track the package. *However, delivery is only available to areas where DHL can deliver.
Customs duties may be charged depending on the destination country, product content, and amount. Please pay to DHL when you receive the books.
Also, please be aware that whether customs duties will be charged and the amount will be determined by each country's customs office, and we are unable to confirm this.
Depending on the situation, delivery may be significantly delayed or may not be possible.
Can you do wrapping?
We currently do not accept gift wrapping or gift wrapping.
What happens if I am absent for an extended period of time?
If the product is returned due to the customer's convenience, the charge has already been confirmed at the time the delivery is completed, so if the product is resent, we will ship it again using [cash on delivery].
About orders and payments
I ordered a product, but I did not receive an order confirmation email. How should I respond?
As soon as your order is confirmed, we will send you an email with the title "Confirmation of your order. Order number: #####". However, there are some rare cases where it doesn't arrive.
If you have not received the email, there are the following possibilities.
- Email address is incorrect
- It's in my spam mailbox.
If you purchase from a non-official online store (for example, if you purchase from an advertisement on Instagram or Google, or from a campaign page, etc.), there may be a slight time lag in sending the order completion email, making it difficult to confirm immediately. It has become. It may take 10 to 30 minutes for the email to be delivered.
If you have checked the above and still have not received it, or if you have not received it for any other reason, please send us the information below along with your request.
- Customer's name (kanji/furigana)
- order number
Please contact us from the contact page .
How do I use a coupon when ordering?
1. Add the applicable product to your cart from the applicable product page. The number of items will be displayed in the cart in the upper right corner.
2. Move to the screen where you can check the contents of your cart. Add all the products you want to order to your cart, check the quantity and price, enter your desired delivery date and time, and then tap [Proceed to checkout].
3. Tap the blue text [Display order details/enter coupon] tab at the top of the screen, and a place to enter the coupon code will appear. Please enter the applicable coupon code here and tap [→].
Four. If the coupon is displayed below the coupon code and the discount was successfully applied, the coupon has been applied. Please check the amount and proceed to enter your customer information.
What should I do if I used a coupon when placing an order but it has not been applied?
If you would like to check whether the coupon has been applied at the time of your order, you can do so from the "Order Completion Email" sent to the email address you registered at the time of purchase.
There is a coupon discount item in the billing amount details section of your order details. If the discount is not listed there, the coupon has not been applied.
If you have not received the delivery notification email yet, please send us the following information along with your request from the contact page .
- Customer's name (kanji/furigana)
- order number
Please note that we will not be able to respond to your request after receiving the shipping notification email.
The payment deadline has passed. How should I respond?
In the case of deferred payment, as a general rule, the payment deadline is within 3 days. If we are unable to contact you, your order will be automatically canceled, but if your payment will be delayed, please refrain from completing the purchase process.
If you continue to remain unpaid after making a purchase, we may ask you to refrain from making future purchases. note that.
Can you issue a receipt?
In principle, we do not issue receipts. We will respond with a delivery note.
Can I choose the payment method?
Please choose from the following methods.
- Credit card payment
VISA, MASTER, AMERICAN EXPRESS, JCB
- Smartphone payment
PayPal, PayPay, LINE Pay, Rakuten Pay, Shop Pay, Apple Pay, Google Pay
- Deferred payment
Bank transfer
About returns, exchanges, and cancellations
Can I cancel my order?
Under no circumstances will we be able to cancel your order after it has been placed due to customer reasons, regardless of whether the order has been shipped or not.
Can I return the items I ordered?
Under no circumstances will we be able to accept returns after an order has been placed due to customer reasons, regardless of whether the item has been shipped or not.
However, if all of the following conditions are met and the product is defective or in short supply , we will accept returns.
- The product must be unused
- Product accessories are complete
- There is no damage to the product (excluding defects (defects) in the product).
- Please contact us within 7 days after receiving this product.
If all conditions 1 to 4 apply, please contact us via the contact page with the reason for the return and the information below.
- Customer's name (kanji/furigana)
- order number
If more than 7 days have passed since the product was delivered, if the product has been used even once, or if the product is damaged or dirty due to the customer's responsibility, we will not accept the return of the product. Please note that we cannot accept requests.
Can I exchange the items I ordered?
Under no circumstances will we be able to accept returns after an order has been placed due to customer reasons, regardless of whether the item has been shipped or not.
However, if all of the following conditions are met and the product is defective or in short supply , we will accept an exchange.
- The product must be unused
- Product accessories are complete
- There is no damage to the product (excluding defects (defects) in the product).
- Please contact us within 7 days after receiving this product.
If all conditions 1 to 4 apply, please contact us via the contact page with the reason for the return and the information below.
- Customer's name (kanji/furigana)
- order number
If more than 7 days have passed since the product was delivered, if the product has been used even once, or if the product is damaged or dirty due to the customer's responsibility, we will not be able to exchange the product. Please note that we cannot accept requests.
About blended clay
Please tell me how to use blended clay.
- Pour one serving of clay (about 1 tablespoon) into a bowl and add water or herbal water (about 2 teaspoons). *Please refer to the memory on the back of the product.
- Mix until a smooth paste forms.
- After removing makeup and lightly towel-drying your skin, apply it evenly to a thickness of 5 mm to 1 cm.
- Leave it on for about 5 to 10 minutes and wash it off before the clay completely dries. We recommend using the pads of your fingers to remove it by massaging it around. After applying the pack, moisturize with your own lotion.
We also recommend applying a clay pack while taking a bath, rinsing off in a bathtub, and taking a clay bath.
On the official Instagram , there are many ways to use blended clay, which you can see.
How much clay should I use at one time?
For both sizes, you can check the amount used in the memory on the back of the bottle.
Usage guideline
- Packs entire face to neck with 1 memory
- Full face pack with half memory
Please use by mixing clay with water (flower water, wood water, etc.).
On the official Instagram , there are many ways to use blended clay, which you can see.
Is there an effective time to use it?
It is often used before applying makeup in the morning or after removing makeup at night, but can basically be used at any time. I hope you will pick it up when you feel it is necessary.
On the official Instagram , there are many ways to use blended clay, which you can see.
How often should it be used effectively?
We recommend using Blend Clay once or twice a week, but there is no problem if you use it every day.
If you are concerned about skin problems, please adjust the amount according to your skin condition.
Even when the problem has calmed down, using it at least once a week will enhance your skin's natural healing power and underlying strength. It will be more effective if you make it a habit.
On the official Instagram , there are many ways to use blended clay, which you can see.
Is there a guideline for how long each bottle can be used up?
When using once or twice a week
- 80g is about 2 months
- 40g is about 1 month
We use this as a guideline.
Please tell me all the ingredients.
All ingredients: kaolin, montmorillonite, illite
Click here for the characteristics of the ingredients.
Please tell me how to store it.
<Precautions for storage and handling>
- Please close the lid tightly after use.
- Please avoid storing in hot and humid places as much as possible.
- Please keep out of reach of children.
- Clay absorbs waste products and bacteria from the body, so please do not reuse it.
- When using it for bathing, please turn off the additional cooking and circulation functions.
- Please be careful when handling and storing glass containers.
Please tell me the storage period.
Since Blend Clay is made with a 100% clay formula, there is no expiration date in principle, but if the product is unopened, the expiration date is 3 years.
Since the manufacturing date is not known from the packaging, you can rest assured that it will be around 2 years after you receive it .
Once opened, please use it up as soon as possible.
In addition, whether unopened or after opening, please store the product at room temperature and away from direct sunlight .
Please tell me the precautions when using it.
- Please be careful when using this product to ensure that there are no abnormalities on your skin. If the cosmetics do not suit your skin, i.e. in the following cases, please discontinue use. Continuing to use cosmetics may worsen the symptoms, so we recommend that you consult a dermatologist.
(1) If any abnormalities such as redness, swelling, itching, irritation, loss of color (vitiligo etc.) or darkening appear during use.
(2) If the skin you used is exposed to direct sunlight and any of the above abnormalities appear ◇ If you feel unwell, have strong fatigue or drowsiness, insomnia, or irritability, please stop using the product immediately. Please stop using it.
- When using it for bathing, please turn off the additional cooking and circulation functions.
- If you are receiving Botox injections or have a pacemaker or metal in your body, please consult your doctor before use.
- Please remove your makeup before packing.
- Remove the pack before it dries completely. When clay dries, its absorption capacity decreases and a reaction occurs, making the clay less effective.
- Clay absorbs waste products and bacteria from the body, so please do not reuse it.
About clay soap
Please tell me how to use clay soap.
- Moisten the soap and net with warm water and slide the soap onto the net a few times.
- Gently massage the net to create lather and squeeze out enough lather to cover the palm of your hand.
- Spread the foam all over your face and body and gently wash in circular motions.
- After washing, carefully rinse with running water to make sure there is no rinse residue left.
On the official Instagram , there are many ways to use blended clay, which you can see.
How much should I use at one time?
We assume 1 to 2g at a time. We recommend using a lathering net, so please pass through the net 2 to 3 times and lather thoroughly before use.
On the official Instagram , there are many ways to use blended clay, which you can see.
Is there an effective time to use it?
Clay soap can be used on your face and body every morning and evening. It is also effective as intiment care.
By using it every day, you can enhance your skin's natural strength and keep your skin vibrant and free from unnecessary buildup.
You can also use it when you have a problem.
On the official Instagram , there are many ways to use blended clay, which you can see.
How often should it be used effectively?
Clay soap can be used on your face and body every morning and evening. It is also effective as intiment care.
By using clay items every day, you can enhance your skin's natural strength and maintain a vibrant skin that does not accumulate unnecessary substances.
You can also use it when you have a problem.
On the official Instagram , there are many ways to use blended clay, which you can see.
Is there a guideline for how long each bottle can be used up?
Please use it every morning and evening, and it should last about 1 month.
Please tell me all the ingredients.
All ingredients: Olive fruit oil, water, coconut oil, sodium hydroxide, cacao butter, kaolin, jojoba seed oil, rice bran oil, Argania spinosa kernel oil, baobab seed oil, avocado oil, Opuntia ficus indica seed oil, Saccharomyces/ Rice fermentation liquid, Lactobacillus/Goji fruit extract fermentation liquid, hydrolyzed yeast extract, Aloe vera leaf extract, propanediol, BG, 1,2-hexanediol, ascorbyl palmitate, tocopherol, phenoxyethanol
Click here for the characteristics of each ingredient.
Please tell me how to store it.
< Precautions for storage and handling>
- Please keep out of reach of children.
- Do not store in extremely hot or cold places or in direct sunlight.
- Since this product contains naturally derived ingredients, the color tone and properties may change depending on the temperature and storage environment, but this does not affect the quality.
Please tell me the storage period.
If unopened, the expiry date is 3 years.
Since the manufacturing date is not known from the packaging, you can rest assured that it will be around 2 years after you receive it .
Once opened, please use it up as soon as possible.
In addition, whether unopened or after opening, please store at room temperature and away from direct sunlight .
Please tell me the precautions when using it.
- Please be careful when using this product to ensure that there are no abnormalities on your skin.
- If this product does not suit your skin, i.e. in the following cases, please discontinue use. Continuing to use this product may worsen symptoms, so we recommend that you consult a dermatologist.
(1) If any abnormalities such as redness, swelling, itching, irritation, or color loss (vitiligo, etc.) appear during use.
(2) If the above abnormalities appear on your skin after exposure to direct sunlight.
- Do not use on areas with abnormalities such as wounds, swelling, eczema, etc.
- If it gets into your eyes, rinse immediately.
- If a foreign body sensation remains in your eyes, please consult an ophthalmologist.
- Please test it on the inside of your arm before use.
- If it does not suit your skin, please stop using it immediately and consult a dermatologist or vendor.